Smoke is an insidious evil. With anything less than a superior restoration job, that smoke smell can seep up months, even years later. So, that’s a situation we guarantee against — with expert restoration — and a Lifetime Smoke Odor Guarantee.

Each situation is different, however, most properties will take approximately 3-5 days to dry completely. A number of things determine drying time including location, duration, and the source of water. Other factors include the type of building materials, weather conditions, and how quickly emergency services begin. We determine when the drying stage is complete through consistent monitoring and evaluation of the water damage restoration process.

Yes. As a courtesy to our residential customers, we submit all of your water damage restoration paperwork to your insurance company and directly bill your insurance company for our services. Be prepared to supply any supporting materials for the claim. Some of these documents include claim number, policy number, and insurance company information. We work with most insurance companies to cover the cost of our services. However, in the case that your claim isn’t covered by your insurance provider you will be responsible for all payments.

If you file an insurance claim, you may receive guidance from your insurance representative. We do not typically require that residents move out during the drying process of water damage restoration, however, there are several things to consider when deciding where to reside. Safety is paramount. Our equipment is as childproof as possible, but we request your supervision in making sure no children play with the equipment. Air movers and dehumidifiers will create some noise and make your property drafty for a few days. If you feel that this is too much of an inconvenience to you, consider finding an alternate place to stay until we compete the restoration process.